Return & Damage Policies 

Return Policy  

If you are not satisfied with an item that you purchased on ERB Enterprise, you can initiate a return within 30 days after delivery for a refund if the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. 

To return an item, please email us at info@estherbrook.com. Upon approval you will be sent a “Return Authorization” Number (RA#) and are responsible for the return shipping costs except in instances where the item arrived damaged or defective. Note that the option to initiate a return will only apply for 30 days after delivery. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received. The following items may not be returned: Items marked as “final sale” on the product page or during the checkout process. 

 

Cancellations 

You may cancel an order within 30 minutes after placing the order by emailing us at info@estherbrook.com please include your order number. Note the option to cancel will only be available for 30 minutes after you place an order. After that point, the order will be processed for delivery. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we will try our best to fulfill your request.  Damage Policy  In the unlikely event that an item you ordered arrives damaged or is defective, you can return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframe of 1 day after delivery. It is imperative to report the issue within this time frame so a claim can be filed with the carrier service. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you should take pictures of the damage and you may inform the carrier and refuse delivery. In that case, please report the issue within the applicable timeframe listed above and you can choose to receive a replacement or a refund. To report an issue with an item, please email us at info@estherbrook.com.  You may be required to submit photographs of the damaged or defective product and its original packaging. 

 

Refunds 

If you choose to get a refund for eligible items, you we be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set or collection or are designed to be used with the damaged or defective items), you will also receive a refund for any amount you may have paid. For items that were not damaged or defective, you will be responsible for the return shipping costs. 

 

Any refund due you, will be issued to the original method of payment shortly after ERB Enterprise receives and processes the eligible item.